This Purchase, Subscription and Refund Policy (the "Policy") explains how you buy Plans and Packs on FoliMesh, how Subscriptions renew and end, and when money can and cannot be returned. It forms part of the Terms of Use. The seller is individual entrepreneur Voliansky Filipp Andriyovych (ФОП Волянський Філіпп Андрійович), 9 Boryspilska Street, Kyiv, 02099, Ukraine, ІПН 3346817571.
In short: FoliMesh sells digital content that is delivered immediately. Payments for Download Packs, Subscriptions, AI Credits and catalog Packs are final and non-refundable, except in the cases listed in section 7.
1. What you can buy
1.1. Download Packs — a one-time purchase of a fixed number of Downloads. AI features are not included.
1.2. Subscriptions — a recurring monthly (or annual, where offered) payment that adds a fixed number of Downloads and AI Credits to your Account each billing period.
1.3. Catalog Packs — curated sets of Assets sold for a one-time price.
1.4. The current contents and prices of every Plan and Pack are shown on the Pricing page and the catalog at the moment of purchase. The price you see when you confirm the order is the price you pay; later changes to prices do not affect completed orders.
2. How a purchase is made
2.1. To buy, you must be signed in to your Account. You choose a Plan or Pack, confirm that you have read these documents and give the consent described in section 5, and are redirected to the secure payment page of our payment provider.
2.2. The contract is concluded at the moment your payment is confirmed by the payment provider. We send a confirmation to your Account email.
2.3. Downloads and AI Credits are credited to your Account, and Packs become available for download, immediately after the payment is confirmed, usually within a few minutes. If they do not appear within 24 hours, contact support@folimesh.com.
3. Prices, currency and taxes
3.1. Prices are stated in US dollars unless otherwise shown. Where the payment page shows an amount in another currency, the amount charged is calculated at the exchange rate of the payment provider or your bank.
3.2. Your bank may charge fees for cross-border payments or currency conversion. These fees are set by your bank, are not received by us and are not refundable by us.
3.3. Prices include the taxes we are obliged to pay as a Ukrainian individual entrepreneur. If the law of your country requires additional taxes to be charged for digital services, they will be shown before payment.
4. Downloads and AI Credits
4.1. Downloads from Download Packs never expire and remain in your Account until used.
4.2. Downloads and AI Credits from a Subscription are added at the start of each billing period. Unused Downloads and AI Credits from a Subscription do not carry over to the next period unless the Pricing page states otherwise, and they expire when the Subscription ends.
4.3. When you export an Asset, Downloads from your Subscription are used first, then Downloads from Download Packs.
4.4. Re-downloading an Asset with the same parameters that you have already downloaded does not use an additional Download.
4.5. Downloads, AI Credits and Packs are tied to your Account. They have no cash value and cannot be exchanged for money, transferred to another Account or sold.
5. Immediate delivery and your right of withdrawal
5.1. All products sold on FoliMesh are digital content not supplied on a tangible medium. They are made available to you immediately after payment.
5.2. Before payment you are asked to tick a box confirming that: (a) you request immediate supply of the digital content, and (b) you acknowledge that you thereby lose your right of withdrawal once the content has been made available. The purchase cannot be completed without this consent.
5.3. This consent is given in accordance with Article 16(m) of Directive 2011/83/EU on consumer rights (for consumers in the European Union and EEA), the equivalent provisions of the consumer law of the United Kingdom, and the provisions of the legislation of Ukraine on consumer protection concerning digital content. As a result, the statutory 14-day withdrawal period does not apply to purchases on FoliMesh once the digital content has been made available.
6. No refunds
6.1. Download Packs and catalog Packs. Payments are final and non-refundable, whether or not you have used the Downloads or downloaded the Pack.
6.2. Subscriptions. Subscription payments are non-refundable, including for the current billing period after cancellation, for partially used periods, and for unused Downloads or AI Credits.
6.3. Assets. Downloaded Assets cannot be returned, and Downloads used to export them are not restored, including where you no longer need the Asset or chose the wrong parameters. The editor lets you preview every Asset for free before export; please use it.
6.4. Account termination for breach. No refunds are made where an Account is suspended or terminated because of a breach of the Terms of Use or the License Agreement.
7. When we do restore or refund
Notwithstanding section 6, we will help in the following cases, which you must report to support@folimesh.com within 30 days of the payment:
- (a) Duplicate or erroneous charge — you were charged twice for the same order, or charged an amount different from the price confirmed: we refund the excess amount.
- (b) Payment taken but not delivered — the payment was confirmed, but Downloads, AI Credits or the Pack did not appear in your Account and we cannot deliver them within 7 days: we refund the payment.
- (c) Defective Asset — an exported Asset is corrupted or cannot be opened in standard software (Blender or a current version of a major game engine) because of an error on our side: we restore the Download used, provide a corrected Asset, or, if neither is possible, refund the proportional price of that Download.
- (d) Failed AI request — an AI feature returned an error and produced no result: the AI Credit is restored automatically or on request.
- (e) Unauthorised payment — the payment was made without your authorisation: contact your bank and us; we will cooperate fully.
- (f) Any other case where a refund or remedy is required by mandatory consumer protection law applicable to you.
Refunds are made to the card or account used for payment, usually within 14 days of our decision. Bank fees and currency conversion differences are not compensated.
8. Subscriptions: renewal and cancellation
8.1. A Subscription renews automatically at the end of each billing period and the Subscription price is charged to your saved payment method, until you cancel.
8.2. Cancel anytime in your Account or by writing to support@folimesh.com. Cancellation takes effect at the end of the current billing period: you keep access to the Subscription's Downloads and AI Credits until then, and no further payments are taken.
8.3. If a renewal payment fails, we will try again during 7 days. If it still fails, the Subscription ends and its unused Downloads and AI Credits expire.
8.4. We may change the price or content of a Subscription. We will notify you at least 14 days before the change applies to your next renewal; if you do not agree, cancel before the renewal date.
8.5. Licences to Assets you downloaded while your Subscription was active remain valid after the Subscription ends, as set out in the License Agreement.
9. Chargebacks
If you believe a payment is wrong, please contact us first — most issues are solved within one business day. Initiating a chargeback for a payment that complies with this Policy may lead to suspension of the Account until the dispute is resolved. Downloads and AI Credits related to a reversed payment are deducted from your Account.
10. Invoices and documents
On request to support@folimesh.com we provide a payment confirmation or invoice for your order, including for company purchases. Please include the order number shown in your Account.
11. Changes to this Policy
We may update this Policy. The version in force at the moment of your purchase applies to that purchase. The current version is published at folimesh.com/refunds.
12. Contact
ФОП Волянський Філіпп Андрійович 9 Boryspilska Street, Kyiv, 02099, Ukraine ІПН 3346817571 IBAN UA963220010000026005330138664, JSC "UNIVERSAL BANK" Email: support@folimesh.com